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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Most Recent Direct Energy Reviews  


Excellent customer service
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. Bills Sandwich Shop from New Castle PA

Plan expiring 4-29-2020 w. Direct Energy
Professional and honest Plan expiring 4-29-2020 w. Direct Energy from Dayton MD

Super
Very satisfied with supplier Art from Mechanicsburg PA


4-5 Star Reviews: 233 (52%)



Great live chat experience.

Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.

Keith L. from Claremont, New Hampshire
October 22nd, 2019

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3-4 Star Reviews: 26 (6%)



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JFK from Illinois
April 9th, 2020

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2-3 Star Reviews: 26 (6%)



Air conditioner nightmare

I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle.

K Bodie from South Carolina
April 24th, 2020

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1-2 Star Reviews: 127 (28%)