
Public Power Resources
Public Power, a subsidiary of Crius Energy, is a deregulated electricity provider that offers service in Connecticut and Pennsylvania.
Our Rating of Public Power
All Public Power Plans
Public Power Plan Summary
We recommend plans from XOOM Energy and Direct Energy instead.
Customer Reviews of Public Power
Reviews Overall
3rd place
Plans & Pricing
3rd place
Order Experience
3rd place
Customer Service
3rd place
Billing & Acct Mgmt
3rd place
Likely to Recommend
3rd place
4-5 Star Reviews: 32 (50%)
LOVE Public Power
I got my rates totally BLOWN UP after the Polar Vortex a couple years back, and after an obscene bill I jumped onto a reasonable rate with Public Power. I haven't had any reason to regret that decision since. Rates are affordable, and I haven't been price-gouged. For an electricity company, I'll take that all day long.
Logan from Connecticut
October 21st, 2016
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Low rate greatness
Just signed up for 5.99 4 month in CP&L. Saving about 5 cents off my old rate with Townsquare. Expect my bills to drop by a third. We'll see.
Low rate greatness from Connecticut
November 30th, 2016
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Good Price, Renewable, No penalties
Remarkable company because there are no huge fees, my bill is lower than most of my neighbors, and the best part is it is renewable energy. Kudos !!
CT-4-LIFE_NEw-ENGLAND_PATS from New York
March 22nd, 2017
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So far so good
Only one month but everything so far as promised
David from New York
May 26th, 2018
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PUBLIC POWER REVIEW
BACK IN FEB.,AFTER MUCH TIME SEARCHING FOR A NEW PROVIDER, I DECIDED TO USE PUBLIC POWER AS MY NEW SUPPLIER FOR BOTH MY GAS AND ELECTRIC NEEDS. YESTERDAY I FINALLY RECEIVED MY FIRST BILLING FOR THE PERIOD FROM MAY 5, TO MAY 25 . IT'S A GOOD START TO, HOPEFULLY, DOING BUSINESS PUBLIC POWER.
DAVID LAUSTER from New York
June 6th, 2018
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condo owner
excellent
winnie jackson from Connecticut
July 12th, 2018
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New customer
Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.
Cathy mcdowell from Connecticut
July 22nd, 2018
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How likely are you to recommend?
New customer
Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.
Cathy mcdowell from Connecticut
July 22nd, 2018
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Ok
Ok
Stella from Connecticut
January 29th, 2019
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Well satisfied
I have had a great experience with Public Power. Good price and no outages
Jake from Connecticut
June 9th, 2019
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How likely are you to recommend?
Customer Satisfaction
I had a billing issue early on which was resolved by one of the customer service representatives (Andre) in a polite and timely manor. It was pleasure to get an issue resolved timely.
Satified Customer from Connecticut
June 9th, 2019
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Very Satisfied
Satisfied with the rate.
JOANN from Connecticut
August 5th, 2019
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Excellent price and service
Best price by far of any choice, easy to order, 2 year term, never any issues
DR from New York
November 13th, 2019
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Easy transfer
My previous provider gave short notice of termination.
The switch to Public was fast enough to avoid a problem, with only a few key strokes on my computer.
The prices also were lower than I was paying previously.
Easy switch from New York
July 19th, 2020
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excellent
everything was smooth
donna Antinerella from Connecticut
November 13th, 2020
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Public power for the win
Very easy to set up, pay bill online and nothing needed to be changed on my end. I just paid less money for electricity!! It was a win to make the change
Jenn from Connecticut
November 24th, 2020
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Satisfied
I was very satisficed with service.
Ed from Connecticut
November 27th, 2020
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electricity
I chose Public Power since it has a stable price for one year. The switchover from eversource was seemless and painless. So far so good with Public Power.
Daniel Dana from Connecticut
March 4th, 2021
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Seamless Order
Easy ordering experience-quick completion and transition to provider
Easy Order-PP from Ohio
June 18th, 2021
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Public power
Very happy! My bill was $50.00 less last month
Linda Swigert from Ohio
December 17th, 2021
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How likely are you to recommend?
Not yet sure.
I did not realize there was a charge each month of almost $10.00 or I probably would not have chosen it but it is still to be seen if it makes a difference in my costs.
Unsure from Ohio
January 5th, 2022
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Electrical
To soon to tell about this company
Jerry from Ohio
January 9th, 2022
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Excellent
My electric bill literally was cot 75 percent
Great rate from Ohio
March 21st, 2022
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No title
I was looking for a more reasonable price to pay for propane and I found it with public power
Bruno from Connecticut
April 7th, 2022
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Early still but seems like a great switch to public power
Good price. Efficient communication.
Regina from New York
April 9th, 2022
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a pleasant experience
their people were very helpful and professional
Daniel H. Kandefer Jr. from Connecticut
April 9th, 2022
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Switched Carriers
Very slow on callback - several days but rates qwee the best.
Lewan from Ohio
April 16th, 2022
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Changed supplier to public power
Worked out great. Reduced my cost of electric and was great
Burlon Alexander from Ohio
April 22nd, 2022
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Outstanding service representing Ohio
My experience with Ohio energy was acceptable and the customer service rep was very clear on helping me to pick the right service at that time. I would highly recommend their service here in my area
G. Morrison from Ohio
April 25th, 2022
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Retired
Easy!!
Connie zappitello from Ohio
April 28th, 2022
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electricity power supply
ok so far
peter from New York
April 29th, 2022
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energy
good
swarajya from Ohio
May 2nd, 2022
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3-4 Star Reviews: 6 (9%)
Had Public Power for a Long Time
Had Public Power for a really long time, and I have no complaints. Their rates are typically pretty good, and when I call into customer service my questions are typically answered pretty quickly. Both my mother and I have Public Power.
Jenine from Connecticut
October 21st, 2016
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How likely are you to recommend?
Customer Service Actually Helped
I've had a couple of horrible experiences with some providers trying to get my bills fixed when they had errors on them. It seems to be a recurring issue. I had the same issue at Public Power, but I'll tell you what, instead of multiple calls to resolve the issue, Public Power managed to get everything fixed with just one phone call! I was thrilled, and for that alone Im happy with Public Power!
Glenn from Connecticut
October 21st, 2016
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New customer
Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.
Cathy mcdowell from Connecticut
July 22nd, 2018
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How likely are you to recommend?
New customer
Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system.
Cathy mcdowell from Connecticut
July 22nd, 2018
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How likely are you to recommend?
Very Satisfied
Satisfied with the rate.
JOANN from Connecticut
August 5th, 2019
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John
Quick and easy
John from Connecticut
February 3rd, 2021
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2-3 Star Reviews: 2 (3%)
Pricing not clearly displayed
Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help
moore from Pennsylvania
September 16th, 2018
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Just another company
It brags of savings but I haven't seen any.
Ohio from Ohio
October 3rd, 2021
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1-2 Star Reviews: 27 (42%)
Bait & switch artists. AVOID, AVOID, AVOID
TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company.
Captain BullDog Thal from Connecticut
November 10th, 2017
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Bate and switch plans!
We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again!
B & L in Danbury from Connecticut
July 16th, 2018
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Never Choose Public Power
I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER.
Dan Zaicek from Connecticut
July 20th, 2018
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surprise charge for $149
I do not remember seeing a 1 one fee for $149 that they charged me
Dan Rehrer from Pennsylvania
September 5th, 2018
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Base fees are expected they want you to pay to join
They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them.
Bethk from Pennsylvania
September 10th, 2018
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A concern about a charge
Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan
Charge?????? from Pennsylvania
September 13th, 2018
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Watch the fine print
I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service.
Elly from Connecticut
September 14th, 2018
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Odd experience
I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me
Odd Experience from Connecticut
September 16th, 2018
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Disappointing
After signing up I was told I had to pay $159 fee.
Disappointing from Connecticut
September 16th, 2018
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They gave me the wrong price
They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed.
Mike from Connecticut
September 17th, 2018
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Bait and Switch
We signed up a contract with Public Power as our natural gas supplier. It is for a fixed 12 months term with an early termination fee of $50. A few months have passed and we received a letter that they will charge us a minimum usage fee of $5.00 in which our average daily usage is less than 0.1 therms/day. We conserve on our electricity and gas since I am not working and on permanent disability. Our total monthly supply gas charge is only $0.94. I contacted Public Power and stated that it was not in the contract when we signed up. Unfortunately, we will now be charged extra fee for trying to conserve.
Maria from New York
September 17th, 2018
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Classic Bait and Switch
I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could either pay a $150 filing fee to continue or lock in to a higher rate plan for a 24-month period. I cancelled the service.
VM from Pennsylvania
September 18th, 2018
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Would not choose Public Power
I had received an offer from Public Power to renew at 0.0849 kWh, which was 50% higher than I had currently been paying. I went online at (Choose Energy - NY Energy Ratings), and found a lower rate by Public Power on 7/3/18. On 7/5, I received an email confirmation from NY Energy Ratings that they had received my order with Public Power with new rate of 5.33. In August, I received an email from Public Power regarding my renewal, I called and spoke about the rate I had locked in on 7/5. The customer service rep, told me to disregard the mail for renewal. I just received my National Grid bill, and my electric bill is $30 higher than last month, because I'm being charged 0.0849. I just spoke with a customer service rep, who was very difficult to understand - who told me that I wasn't eligible to sign up with Public Power at the lower rate in July, because I wasn't a new customer. I never received any notice of this! She then offered me two other rates that were still significantly higher, and told me that I would have to pay a $100 fee if I chose another company.... I'm looking elsewhere....
Charlene from New York
September 24th, 2018
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not happy with public power
i got a low rate to start. However over a period of time my rate has gone up to .129896 per KwH. Their published rate for 12 months is 8.80 I am looking around.
jim O'Brien from Pennsylvania
February 7th, 2019
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Will never use Public power again
I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the Eversource). I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with Eversource to remove me. I spoke to customer service and management and they wont do anything for me and keep telling me its their policy. Lets be honest, its an administration issue. They will get to your cancellation when they get to it, thus the 1-2 month policy. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time from the next meter read.
Anthony Collazo from Connecticut
March 6th, 2019
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I would not recommend Public Power
we signed up for $.0699 rate for 33 months. 8 months later they lost track of our credit card for the $14.95 month fee for their service. 2 months after that, they said they left a voicemail message that we didn't get. 4 months after that they said they left another voicemail message that we did not get. 3 months later our rate doubled to $.12490 per kWh. They said that since we didn't answer their voice mail messages, that put us in default. No email message was received, only "voicemail messages". We get voice mail messages every day and we answer them. They did not call our number and did not notify us that we went into the default rate which was double our agreed to rate.
Public Power is not a good player from Connecticut
December 23rd, 2019
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UNHELPFUL
I was overcharged, did not receive my refund check. Its been over 6 weeks. I called multiple times spoke with multiple people. Not a single thing was solved with loose answers that beat around the question ! Supervisor was in a very long call and could not speak. SURPRISE! Absolutely pathetic.
UNHELPFUL AND OVERCHARGE from Connecticut
May 12th, 2020
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Bad company
After our contract expired our rate went up 2 cents to 9 cents per kwh. No big deal. But the second month our rate went to 18 cents per kwh. We called to try to resolve it but they werent willing to refund the difference nor were they willing to offer a contract comparable with the regular power company. Absolutely no reason to deal with this company. Bad service, high rates, dishonest practices, and nobody can seem to be able to resolve anything. I spoke with a man from the office of the president for public power and he seemed to believe that his company had done nothing wrong. When I asked if he would do business with a company that treated him like his company treated me, he hung up the phone.
Very Dissatisfied from Maryland
February 4th, 2021
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Do not switch to Public Power!
Public Power offers very competitive rates to lure in customers for a short period of time. I am usually very vigilant when I try a new energy supplier. Due to personal circumstances, I was not able to watch my bills closely, and as soon as the fixed rate was up, they sent a letter that they putting me on a new fixed rate and gave me a couple of days to rescind the new rate agreement. As stated, I was not in the capacity of checking if the new rate was fair. So they locked me in to a new high rate (with a penalty to cancel mid term). I asked to cancel, but they refused to waive the cancellation fee.
It turns out that in just 4 months they over charged me more the $35 over the utility company.
They are totally unethical. Such an energy company should be penalized and discredited.
Actual numbers below:
Electric Billing Period ESCO SUPPLIER ESCO TOTAL O&R TOTAL DIFFERENCE
FEBRUARY 16, 2021 - MARCH 16, 2021 (28 DAYS) PUBLIC POWER OF NY $88.60 $81.87 +$6.73
JANUARY 15, 2021 - FEBRUARY 16, 2021 (32 DAYS) PUBLIC POWER OF NY $121.57 $111.62 +$9.95
DECEMBER 15, 2020 - JANUARY 15, 2021 (31 DAYS) PUBLIC POWER OF NY $120.72 $107.63 +$13.09
NOVEMBER 13, 2020 - DECEMBER 15, 2020 (32 DAYS) PUBLIC POWER OF NY $113.03 $105.50 +$7.53
Your Average Shmoe from New York
April 8th, 2021
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Rejected
NATIONAL GRID STOPPED HANDLING THE CO. I WAS USING.
ASKED TO CHOOSE A NEW ONE. DID SO FROM SUPPOSED ALLOWED PLANS. SELECTED ONE. RECEIVED A LETTER STATING THAT NG WOULD NOT ACCEPT THAT PLAN FOR WHATEVER REASON. SO I CURRENTLY HAVE NO PLAN ACCEPT FOR NG.
x from New York
June 2nd, 2021
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Terrible Customer Service
I've tried calling this company three times and the first two times I waited 25 minutes and no one answered the call. Today I called and a gentleman answered in the first minute, but didn't answer my question why my security deposit ($444) is not being used toward my new bills after one year of paying on time (as initially promised). He switched me to Billing and I've been waiting another 25 minutes for someone to answer the phone. You can't contact this company by email, which in this day and age is absurd. Next step is to write a letter. Unbelievable!!!!
Eileen M from Pennsylvania
July 8th, 2021
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You never followed thru with the sign up.
I signed up on line for electric, but you never changed me over. I called a couple of weeks later, because I got an email. There was a number that I was to call. The customer service rep said I would need to call another number on Monday. She could not help me. She said they needed to verify it was me. Why couldn't she do that. After all she is your customer service rep.! She said she would leave them a message. I never called them back and I never got a call, and so, I never got signed up. Why have customer service if they can not help?
Michael from Ohio
July 18th, 2021
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Unsatisfactory
Waiting for a call about charge per kw.. charge is higher than quoted rate.
Gary Royer from Pennsylvania
November 21st, 2021
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Gerhard royer
They refused to honor their quote on the kw charge.
Gerhard royer from Pennsylvania
November 29th, 2021
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Mike toth
They locked me in a contract and say I would have to pay $3600 to get out of something they did but lie about everything to get me to sign up with them . They are crocked.
Mike toth from Pennsylvania
December 8th, 2021
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Horrible communication
I signed up but have heard absolutely nothing. I literally have no idea if I'm on their plan or not. Worst follow up communication I've ever experienced.
Kevin C from Ohio
February 22nd, 2022
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Havent seen a change
I have not seen the new rates hit my bill yet
Kakorott from Ohio
April 9th, 2022
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Public Power News
No applicable blogs have been written
Public Power FAQs
Where can I order Public Power electricity?
Public Power does not have any electricity plans
Where can I order Public Power natural gas?
Public Power does not have any natural gas plans
What do customers think about Public Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Public Power customer review is 3.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.