Town Square Energy Resources
Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".
Their home office is located in Chandler, AZ.
Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.
Our Grading of Town Square Energy
Customer Reviews of Town Square Energy
Most Recent Town Square Energy Reviews
Today I spoke with Miriam, who assisted me in signing up for Town Square Energy. She was professional, patient, answered all my questions, helped me to understand what to expect as I signed up and had a positive, friendly attitude throughout our conversation. — Harry from Middletown CT
its quick and easy sign up no surprises or any fees for canceling very good company — jon leoni from 28390
Enrollment is easy. They don't jack up your price at the end of your term. Zero fees. Enrollment was free. I can also switch to another rate they offer at anytime. — K Meyers. from Hartford CT
4-5 Star Reviews: 4 (29%)
Today I spoke with Miriam, who assisted me in signing up for Town Square Energy. She was professional, patient, answered all my questions, helped me to understand what to expect as I signed up and had a positive, friendly attitude throughout our conversation.
2-3 Star Reviews: 1 (7%)
Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.
1-2 Star Reviews: 10 (71%)
I live in NH. I tried to switch to Town Square over a month ago. I got an email saying that the switching was in progress. I just got my electric bill today and found it was double what it should be. Upon closer inspection, I find that I was never switched from my previous supplier. As the contract was up with the previous supplier, they were able to charge whatever they wanted. I called Town Square to ask what had happened. After several times on hold, I was told that there was an error in my application, ie, wrong account number, and my application was rejected. They never bothered to send me an email to let me know. The service lady that I spoke to said that Town Square does not send out rejection emails or requests for more information. So, basically, I was rejected, not told and then sucked into paying double my bill with my previous supplier all because Town Square could not bother to send me an email indicating that there was a problem with my application. Basically, they suck and they should be avoided.
Town Square Energy News
Town Square Energy FAQs
Where can I order Town Square Energy electricity?
Town Square Energy does not have any electricity plans
Where can I order Town Square Energy natural gas?
Town Square Energy does not have any natural gas plans
What do customers think about Town Square Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Town Square Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.