The best review categories for Direct Energy are their customer service, with an average of 3.7 stars, and the order experience, with an average of 3.0 stars.
Recent Good Review from Keith L.
Great live chat experience.
| Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. | |||
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| Account Management | |
| Likely to recommend |
—
Keith L.
from
Claremont, NH
on
October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
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| Likely to recommend |
Direct Energy Review
| Very professional! Great energy service provider. Great electricity rates! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard Ball
from
Weare, NH
on
January 16th, 2018
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
— Direct Energy
Great rates & a great company!
| Very satisfied with the service and competitive electricity rates thanks! | |||
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| Order Experience | |
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| Likely to recommend |
—
Great Rates & A Great Company!
from
Milford, NH
on
December 20th, 2017
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole
— Direct Energy
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Great live chat experience.
| Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Keith L.
from
Claremont, NH
on
October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Good Service
| Good Service at low cost | |||
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| Likely to recommend |
—
Good Service At Low Cost
from
Nashua, NH
on
October 16th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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| Likely to recommend |
Promise of a gift card
| When i signed up there was promotion for a $50 gift card to be give after 6 month of service. It is now 9 months and they still can't tell me where/when a card was issued. DO NOT believe them. They lie!! | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Very Unhappy Customer
from
Lisbon, NH
on
July 15th, 2021
Hi there. Thank you for taking the time to share this important feedback with us. You are a valuable customer and we would love the opportunity to take a closer look at your account and help in any way we can. Please feel free to reach us through any of our communication channels: The Facebook team at https://www.facebook.com/directenergy/
The Twitter team at https://twitter.com/directenergy
By phone toll-free at 1-888-305-3828. For your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are Central
Or through our Live Chat department at www.directenergy.com
We will do our very best to solve your concern. We look forward to hearing from you soon. Have an amazing weekend! - Sophie / Digital Care
— Direct Energy
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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| Likely to recommend |
Increased rate without notifying me
| Gave me a good initial rate and then bumped it up to double what my utility provider was offering as their standard. Zero notification as to increase in rate, very deceptive | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Eric S
from
Newfields, NH
on
December 21st, 2021
Good afternoon, Eric. Thank you for letting us know about this situation. We apologize for the bad experience you have had regarding your rate. We care for you and we would like to take a closer look at this and help in any way we can. Please feel free to reach us anytime by phone or chat, we will do our best to answer all of your questions. We look forward to hearing from you soon. Thank you for the feedback! Warm regards! - Sophie / Digital Care
— Direct Energy
