The best review categories for Direct Energy are their customer service, with an average of 4.5 stars, and their billing & account management system, with an average of 4.0 stars.

Recent Good Review from Keith L.

Great live chat experience.
Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Keith L. from Claremont, NH on October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy


Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Direct Energy Review
Very professional! Great energy service provider. Great electricity rates!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Richard Ball from Weare, NH on January 16th, 2018
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
— Direct Energy
Great rates & a great company!
Very satisfied with the service and competitive electricity rates thanks!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Rates & A Great Company! from Milford, NH on December 20th, 2017
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole
— Direct Energy



Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great live chat experience.
Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Keith L. from Claremont, NH on October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Good Service
Good Service at low cost
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good Service At Low Cost from Nashua, NH on October 16th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy



Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Promise of a gift card
When i signed up there was promotion for a $50 gift card to be give after 6 month of service. It is now 9 months and they still can't tell me where/when a card was issued. DO NOT believe them. They lie!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Very Unhappy Customer from Lisbon, NH on July 15th, 2021
Hi there. Thank you for taking the time to share this important feedback with us. You are a valuable customer and we would love the opportunity to take a closer look at your account and help in any way we can. Please feel free to reach us through any of our communication channels:

The Facebook team at https://www.facebook.com/directenergy/

The Twitter team at https://twitter.com/directenergy

By phone toll-free at 1-888-305-3828. For your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are Central

Or through our Live Chat department at www.directenergy.com

We will do our very best to solve your concern. We look forward to hearing from you soon. Have an amazing weekend! - Sophie / Digital Care
— Direct Energy



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