Reviews Overview
The best review categories for Direct Energy are their plans and pricing, rated at 5.0 out of 5, and their customer service, rated at 5.0 of 5.
The best review categories for Direct Energy are their plans and pricing, rated at 5.0 out of 5, and their customer service, rated at 5.0 of 5.
Recent Good Review from Keith L.
Great live chat experience.
| Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Keith L.
from
Claremont, NH
on
October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Direct Energy Review
| Very professional! Great energy service provider. Great electricity rates! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard Ball
from
Weare, NH
on
January 16th, 2018
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
— Direct Energy
Great rates & a great company!
| Very satisfied with the service and competitive electricity rates thanks! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Great Rates & A Great Company!
from
Milford, NH
on
December 20th, 2017
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole
— Direct Energy
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Great live chat experience.
| Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Keith L.
from
Claremont, NH
on
October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Good Service
| Good Service at low cost | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Good Service At Low Cost
from
Nashua, NH
on
October 16th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy
