Reviews Overview
The best review categories for Direct Energy are their plans and pricing, rated at 5.0 out of 5, and their customer service, rated at 5.0 of 5.
5 Stars
50%
 
4 Stars
50%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
0%
 

Recent Good Review from Keith L.

Great live chat experience.
Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Keith L. from Claremont, NH on October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy


Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Direct Energy Review
Very professional! Great energy service provider. Great electricity rates!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Richard Ball from Weare, NH on January 16th, 2018
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
— Direct Energy
Great rates & a great company!
Very satisfied with the service and competitive electricity rates thanks!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Rates & A Great Company! from Milford, NH on December 20th, 2017
Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole
— Direct Energy



Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great live chat experience.
Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Keith L. from Claremont, NH on October 22nd, 2019
Thank you for sharing this review, Keith! We are very happy to hear that you were able to secure an excellent rate for your renewal. We appreciate your loyalty, and wish you a wonderful holiday season!
— Direct Energy
Good Service
Good Service at low cost
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good Service At Low Cost from Nashua, NH on October 16th, 2018
We appreciate you taking time out of your day to leave us a review. Have a great week! - Allie
— Direct Energy



Recommended Natural Gas Plans