“ Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. ”
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“ Professional and honest ”
“ Very satisfied with supplier ”
“ I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. ”
“ I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. ”
“ I've RECENTLY switched over from TXU, not only are the agents better, but they help you more as well, would definitely recommend, thank you Direct Energy! ”
“ Easy to sign up. ”
“ Direct Energy had the best price for my needs and they provided all they promised. ”
“ My agent Amanda, was amazing. She has extensive knowledge of the service plans, and helped me compare the plans to find the one that was best for my family. This type of customer service makes me happy to have direct energy as my energy provider. Thankyou Amanda ”
“ I was just concerned about when I'd be receiving my free Amazon Echo Dot, so I went in to live chat. To my surprise it was rather fast and easy to use. Cres got back to me quickly to answer my question. I thought I'd have to call and be on hold to speak to someone since mine was a new account, but I didn't and I was satisfied with the answer and service I was given!! Thanks so much for making it so easy! ”
“ Kim @ Direct Energy was great. She is professional and answered all of my questions. ”
“ I have had a great experience with DE. A few hiccups along the way but nothing they could not handle quickly. I am pleased! The chat has actually worked awesome for me! ”
“ Great rate ”
“ Very happy with my experience, ”
“ Never a problem. Real deal. No scams! ”
I tried to sign into my.new account, couldn't find my account #. Plus,I was concerned that my rate would be very expensive since I use less than 500kg
On average. Chat with Kim Relieved my worry. Thought I would be charged for .500 even if I only used 350 0r 400
She assured me that I wouldn't!.
Good news, Informed personnel are the heart blood of Customer Service.
Kim exemplified great customer service! ”
“ This company is amazing, not just the plans they offer but the customer service as well. ”
“ I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers. ”
“ I used the Chat Now option to ask a question about my renewal. It was fast and easy. Javier answered all my questions in a friendly fast manner. Renewed for 2 more years! ”
“ Excellent customer service, always helpful when I need them. ”
“ I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did. ”
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.