“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
“ I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193 ”
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
“ Everything was Great!! ”
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
“ Very good plan.. ”
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
“ Very professional! Great energy service provider. Great electricity rates! ”
“ My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much. ”
“ I happily report that in my almost 4 years of being their customer, I have zero complaints ”
“ very satisfied with the service and competitive electricity rates thanks! ”
“ I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days ”
“ Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me ”
“ in less that 10 minutes Kim had me setup for the fixed plan for electricity. ”
“ My Family is facing an extremely hard time at the moment paying bills due to a death and job loss back to back. Melinda gave me all the information needed to help my family in our time of need. she is definitely a blessing is disguise and I couldnt be more thankful!!! ”
“ Direct Energy was quick and easy to be a customer with and understood the neccity of having your home equipped with service ”
“ This is the absolute best electric company I have been affiliated with. Their rates, plans and customer service has never failed to impress me. ”
“ I noticed that the electricity plan that I was paying was not the correct plan and the agent was able to help me and get my account lined out. And even offered a credit on our account for the trouble. ”
“ Had an issue with mailing information due to an uncomfortable situation. It was taken care of promptly and politely. ”
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.